Vsee Support



We have new features available in this version which will be released this week (ETA 4th Sept 2020).

  1. Vsee Technical Support
  2. Vsee Support
  • Please visit help.vsee.com or call (650) 614-1746. VSee support staff hours is from 6AM-6PM PST (Mon-Fri).
  • VSee telemedicine API is a simple way to build secure video chat into your own telehealth platform, or whatever app for mobile, web, and desktop platforms.


VSee 4.9.4 Build 42579 download page. Download vsee.exe free. VSee Size: 18Mb. Downloaded: 1,229 times.

1. New! Additional Languages Available

These languages will be supported in VSee Clinic (web browser only, not available on mobile browser):

  • Simplified Chinese
  • Traditional Chinese
  • Spanish

The Chinese translations are new in this update while the Spanish translation has been supported before and is improved in this release. To try it out, change your default browser language.

The six languages below are also included but will be released as Beta version since not all texts have been accurately translated yet. We will be improving the translations in the next few releases.

  • Arabic
  • Filipino
  • French
  • Korean
  • Portuguese
  • Vietnamese


Vsee helpdeskVsee helpdesk

2. New! In-Browser Calls on Chrome OS (Beta Feature)

Good news for our Chromebook users! With this release, in-browser calls will be supported on Chromebook.

  • Your Clinic must have In-browser calling feature enabled.
  • Calls via the VSee app are still not supported.

Please note that this is a beta feature and will be continually improved in the next few releases.

3. New! Re-send Appointment Reminder to Patients

For confirmed appointments, VSee Clinic automatically sends these notifications to both provider and patient:

  • Appointment confirmation - sent right after the appointment is confirmed.
  • Appointment reminder - sent 24 hours (by default) before the actual appointment time.

These notifications are sent via email and/or SMS if the latter is enabled however patients may sometimes miss or lose them due to various reasons (email went to spam or was accidentally deleted).

In this Clinic release, we have added a functionality where providers and admins can manually re-send the appointment reminder to the same patient. To enable this feature for your clinic, please contact help@vsee.com.

The appointment reminder can be resent from the visit record.

The appointment reminder can be resent from the calendar slot.

Various bug fixes are also included in this release. If you have any questions, please contact us at help@vsee.com


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Build secure video & chat communications right into your own app or website

Looking for an OpenTok alternative or an easy way to integrate video chat into your own application? The VSee Application Programming Interface (API) allows you to easily integrate VSee’s simple, secure video conference and screen share so you can create your own innovative telehealth platform, e-learning portal, or whatever app for mobile, web, and desktop platforms.

For a faster web integration option, get the VSee Clinic. This pre-designed waiting room workflow allows you to embed the waiting room and patient queue as a button right into your website (see image below). How to download microsoft office 2016 for mac.

Individual VSee Clinics embedded into a Provider website

The VSee Web API allows partners to manage their VSee users, check for user presence, as well as send commands to the VSee client to initiate calls, meetings and auto-accept calls from specific users.

VSee requires NO servers and no admin privileges, saving up to 10 times the cost of traditional video conference solutions. VSee is also HIPAA-compliant and supports complex telehealth workflows such as virtual waiting rooms and triage centers.

VSee API is fully supported on Windows, Mac, iOS, and Android to provide the best video communication experience.

Support

VSee API for Telehealth

Build a health portal for virtual doctor visits that includes scheduling and secure one-click video calling. Or have our experts create a customized experience for you with the VSee Telehealth Platform. Custom-build features include:

HIPAA Video ChatWearable / Clinical Device IntegrationPatient / Provider Portal
One-click video callingFitBit, iHealth, etcIntake form / PHR
EHR screen sharingUltrasound, EKG, etcCall routing/ triage
File sharingLabcorp test visualizationVirtual waiting room
Medical device streamingPoint-of-Care labsEMR SOAP notes
Secure IMePrescribe
Payments
MedlinePlus/GoodRx

How does the VSee API work?

Vsee

Embed VSee video chat into your app using any programming language of your choice. It is as simple s sending a POST request to VSee API to be able to leverage on our API. Information will be returned to the users in JSON thus allowing it to be easily integrated into any system. Your developers should be able to build a working prototype in just a few hours.

VSee vs other video conferencing APIs

CompaniesPlatformsRemarks
OpenTokBrowser, iOS, AndroidAPI mainly server implementation
VidyoPC, Mac, iOSVersatile API, not fully specified
SkypeURI only: Windows 8 apps, browser, Android, iOSURI does not provide for user management
WebRTCBrowserStill in development as a standard, more complicated to implement
VSeePC, Mac, iPad, iPhone, AndroidRich API, no libraries to integrate to other platforms

VSee vs Skype

Skype provides 2 types of API. One is a set of APIs similar to the VSee URI and works like a normal web browser link. It allows users to be able to make calls, initiate chats and switch focus to the Skype client.

The other type is the Skype desktop API (discontinued), which allows users to add video calling capabilities or create real-time streaming video devices for their applications from Skype. Learn more.

VSeeSkype
PlatformWindows, Mac, iPad, iPhone (soon), browser, Andriod (later this year)For URI: windows 8 apps, browser, andriod, iOS
LibrariesNoneSkype desktop API (discontinued)
Types of API
– Send URI commands to ClientYesYes
– Bidirectional Activity communicationComing soonNil
– User management APIUser CreationUser Update

User Deletion

User listing

Nil
– Presence APIYes (Online, offline, busy, idle, inCall)Nil
URI commands
– Switch focus to clientUpon command callYes
– Sign into specific accountYesNil
– Toggle First time tutorialYesNil
– Toggle address bookYesNil
– Toggle call surveyYesNil
– Toggle historyYesNil
– Toggle contact importYesNil
– Toggle contact importYesNil
– Toggle statistic windowYesNil
– Set video dimensionYesNil
– Pin Video above other applicationsYesNil
– Set video positionYesNil
– Display user’s local videoYesNil
– Initiate a video callYesYes
– Initiate a audio callNilYes
– Initiate instant chatNilYes
– Hang up a callYesNil
– Autoaccept call from any/specific userYesNil
– Wait for a callYesNil
– Send an alert messageYesNil
– Set on idle behaviorYesNil
– Set on end call behaviorYesNil
– Exit clientYesNil
Security
– Requires verification to generate URIYesNil
– Verification if valid commands are sentYesUnknown
– Ensure privacy and security that commands can only be executed by API or API created usersYesNil
– Upon execution, double check validity of commandYesUnknown
– Time out for URI to ensure freshness and security of commandYesNil
– Millitary approved securityYesNil
– HIPAA compliantYesNil
– SHA256 encryptionYesUnknown
Support
– Technical support on implementation for partnersYesNil
– System integration design support for partnersYesNil
– ForumNilYes
– FAQsComing soonYes
Statistic trackingYes (API usage and call statistics)Nil
Service rangeWorks over satellite connection and across the globePoor connection to remote area
Bandwidth requirementLow. High quality video over wifi. ~154 / 164 kbps per callHigh ~ 530 / 472 kbps
Number of people permission in a callRegular broadband can support from 6+ way call. Mobile wifi support up to 6+ way call. High bandwidth will allow VSee to support more users1~3 way call
HD Video supportYesNil

VSee vs OpenTok

OpenTok requires users to set up their own servers. VSee, on the other hand, has its own client which can be used anytime without installing servers. Thus OpenTok provides 2 sets of API, the server side API and front facing API, for delivering a video conferencing solution.

The bulk of the OpenTok API is the server side API which gives users the ability to design their server infrastructure so they can manage and maintain the video connection between users. Users can create their own user management / authentication system since OpenTok has no notion of user accounts. Learn more.

VSeeOpentok
PlatformWindows, Mac, iPad, iPhone (soon), browser, Andriod (later this year)Browser, iOS, Android
LibrariesNoneJavascript, iOS SDK, Titanium module, PhoneGap plugin, Andriod SDK, ActionScript library
Types of APIURI API to send different commands to the client across all platformsBidirectional Activity communication (coming soon)

User Creation

User Update

User Deletion

User listing

Presence API

Client side APIServer side API
Server requirementNilRequired to be implemented by partner to authenticate users, manage session and connection
Call connectionRequire only 1 command call to initiate private, secure call between targeted user(s).Require a session to be created beforehand. Afterwhich, any user could choose to subscribe and/or publish to the session.
User managementUser CreationUser Update

User Deletion

User listing

No concept of user account
API capability
– Sign into specific accountYesNo concept of account
– Toggle First time tutorialYesNil
– Toggle address bookYesNil
– Toggle call surveyYesNil
– Toggle historyYesYes
– Toggle contact importYesNil
– Toggle contact importYesNil
– Toggle statistic windowYesNil
– Set video dimensionYesYes
– Pin Video above other applicationsYesNil
– Set video positionYesYes
– Display user’s local videoYesYes
– Initiate a video callYesYes
– Hang up a callYesYes
– Autoaccept call from any/specific userYesNil
– Wait for a callYesNil
– Send an alert messageYesNil
– Set on idle behaviorYesNil
– Set on end call behaviorYesNil
– Exit clientYesNil
Security
– Requires verification to generate URIYesSecurity has to be implemented by the partner when they implement the server API. Opentok uses WebRTC for video streaming video is encoded using 128bit AES encryption.
– Verification if valid commands are sentYes
– Ensure privacy and security that commands can only be executed by API or API created usersYes
– Upon execution, double check validity of commandYes
– Time out for URI to ensure freshness and security of commandYes
– Millitary approved securityYes
– HIPAA compliantYes
– SHA256 encryptionYes
Support
– Technical support on implementation for partnersYesNil
– System integration design support for partnersYesNil
– ForumNilYes
– FAQsComing soonYes
– TwitterNilYes
– IRC live chatNilYes
Statistic trackingYes (API usage and call statistics)Nil
Bandwidth requirementLow. High quality video over wifi. ~154 / 164 kbps per callUnknown
Number of people permission in a callRegular broadband can support from 6+ way call. Mobile wifi support up to 6+ way call. High bandwidth will allow VSee to support more usersUnknown
HD Video supportYesUnknown

VSee vs Vidyo

Vidyo has 9 different types of products ranging from VidyoRoom to Vidyo Mobile. Vidyo’s API “are available for the desktop client or the VidyoPortal™ interface for end users, administrators or super administrators.”

Vidyo API allows users to customize web portal for user experiences and establish personal conference and initiate calls to credentialed users. Vidyo API also provides the capability to search for users / room for their status and join one.

Vsee Technical Support

In addition, Vidyo also provides a VidyoDesktop API to customize the VidyoDesktop client graphic user interface, such as embedding the video to an existing application and to control audio. Learn more.

Vsee Support

More API Examples

See how MDLIVE embeds the VSee Web API